Refund & Returns

All orders placed with ShippoHippo are final sale. Products purchased through this site are not eligible for refunds, returns or exchanges, except where a refund is required by law. By placing an order you acknowledge and agree to this policy.

Why orders are final

We buy your groceries by hand at the store, pack them into a barrel in Edison, New Jersey, and send that barrel by sea to your island port. Once an order is bought and packed it is on its way, and food and household goods that have traveled by ocean freight cannot be put back on a shelf. That is why we ask you to check your cart carefully before you pay.

Before you order

• Check the quantity and pack size on every line. Many items are sold in multi-packs.
• Check the destination port on your order. Barrels ship to the port of your island and are collected there.
• If you are unsure whether something may be sent to your country, ask us before you order. Customs rules differ by island and some goods need a permit.

If something is wrong with your order

If your order arrives damaged, incomplete, or is not what you ordered, email support@shippohippo.com with your order number and a photograph. Tell us as soon as you can after collecting your barrel. We will look into what happened with you.

Canceling an order

If you need to cancel, email support@shippohippo.com with your order number right away. We can only consider a cancellation if we have not yet bought and packed your goods.

Your statutory rights

Nothing in this policy removes any right you have under the law that applies to you. Where the law requires a refund, we will give one.

Questions

Email support@shippohippo.com and we will help.